Right of Withdrawal

Pursuant to and Articles 52 and ff. of the Italian Consumer Code (Legislative Decree. no. 206/2005 and subsequent amendments), the Consumer (i.e., a natural person acting for purposes unrelated to the entrepreneurial, commercial, craft or professional activity) has the right to withdraw from the agreement for convenience within 14 (fourteen) days.

The Consumer must notify his/her decision to exercise the right of withdrawal within 14 (fourteen) days from receipt of the Product. In the event of separate delivery of more than one good, ordered by the Consumer through one single order, the term of 14 (fourteen) days to exercise the right of withdrawal shall begin to run from the day when the last Product is delivered.

Within the aforementioned 14-day term, the Consumer shall notify to the seller Unilever Italia Mkt. Operations s.r.l., with registered office in Rome, Via Paolo di Dono no. 3/A, Postal Code no. 00142 Rome, (“Seller”), his/her intention to withdraw from the agreement:


  • b) by sending to the Seller any other explicit statement indicating his/her intention to withdraw from the agreement via email at consumer-service.it@unilever.com or by registered letter with acknowledgement of receipt to the address Unilever Italia Mkt Operations s.r.l., Via Paolo di Dono no. 3/A, Postal Code no. 00142 Rome, for the attention of Consumer Service.

In order to comply with the withdrawal term, it is sufficient that the Consumer sends the withdrawal notice before the expiry of the withdrawal period.

The Seller shall promptly confirm to the Consumer – via e-mail at the e-mail address provided by the latter at the time of registration or purchase of the Products – receipt of the withdrawal notice by providing the instructions to proceed with the return of the Product/s.


Effects of Withdrawal

In case of withdrawal, the Consumer shall be refunded all payments made to purchase the Products (including delivery costs), within 14 (fourteen) days from the date on which the Seller has been informed of the Consumer’s decision to withdraw from the agreement. Refunds may be suspended until receipt of the goods or until the Consumer proves that the goods have been returned, whichever occurs first.

The refund shall be made using the same method of payment used by the Consumer at the time the Product was purchased, unless the Consumer has expressly requested a different method of payment by sending an e-mail at the following address consumer-service.it@unilever.com.

The only expenses due by the Consumer to exercise the right of withdrawal are the direct costs of returning the goods, as set forth under Article 57, Paragraph 1, of the Italian Consumer Code.

The Consumer should return the goods to Unilever Italia Mkt. Operations s.r.l. at the address: Italia Mkt Operations s.r.l., Via Paolo di Dono no. 3/A, Postal Code no. 00142 Rome, for the attention of Unilever Consumer Service.

Returned products must be shipped without undue delay and in any case within 14 days from the day on which the Consumer has notified his withdrawal from the agreement to the Seller. The deadline is met if the Consumer returns the goods before the expiration of the 14-day term.

The Consumer shall only be liable for the decrease in the value of the goods resulting from any handling of the goods other than as necessary to establish the nature, characteristics and functioning of the goods.

The Products shall in any case be stored, handled and inspected with standard care and returned complete in all their parts, accompanied by all accessories, instruction sheets, labels and tags.

The withdrawal applies to the Product in its entirety and cannot be exercised in relation to parts and / or accessories, or for individual products included in kits, gift packs or similar packages that are sold to the Consumer.

If the right of withdrawal has been exercised, the Consumer, at his/her discretion, shall have the right to request from the Seller, in lieu of the refund of the price paid for the Product subject to withdrawal and the costs originally incurred for delivery, a voucher of equal value to spend over purchases on the Website. This option is intended to be an advantage for the Consumer Customer and cannot be construed in any way as a limitation of his/her right of withdrawal. The voucher will only be issued if expressly chosen by the Consumer Customer. In all other cases, including the case in which the Consumer Customer does not make any choice – the Seller will proceed with the refund in accordance with the law and as provided above.


Cases of exclusion of the right of withdrawal

Pursuant to Article 59 of the Italian Consumer Code, the right of withdrawal is excluded in the following case:

  • Sealed products that are not suitable for return due to hygienic or health protection reasons and have been opened after delivery.


Professional Customers

The right of withdrawal is available to Consumer Customers only. Accordingly, the Clauses above do not apply to agreement entered into with Professional Customers (i.e. natural or legal persons acting in the exercise of their entrepreneurial, commercial, craft or professional activity, or an intermediary thereof).